Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact […]
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“Working Smarter: Presented by Calabrio” and similar random podcasts
In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
Categories: Business, Technology
Tags: analytics, Business Intelligence, Calabrio, Contact Center, customer experience, customer service, employee engagement, Quality Management, Workforce Engagement, Workforce Management
Random podcasts like “Working Smarter: Presented by Calabrio”
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Intercom on Customer Engagement
Every message a business sends is an attempt to get the recipient to either feel something, know something, do something […]Read more