Random BPO Podcasts

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Coming Up

Digitally Irresistible

by Bernie Borges, V.P. Global Content Marketing at iQor
Since Jul 13, 2021 12:42 UTC

On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.

Categories: Business

Tags: BPO, businessprocessoutsourcing, callcenter, contactcenter, customercare, customerexperience, customerjourney, customerservice, cx, DigitalStrategy, employeeexperience, Ex, omnichannel

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Now

Advice from a Call Center Geek!

by Thomas Laird
Since Dec 17, 2018 16:00 UTC

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

Categories: Business, Technology

Tags: BPO, call center, call center operations, Call center outsourcing, call center technology, Contact Center, customer experience, customer service, expivia, omnichannel, Speech Analytics, usa call center

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