Random Call center Podcasts

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

Categories: Business, Technology

Tags: BPO, call center, call center operations, Call center outsourcing, call center technology, Contact Center, customer experience, customer service, expivia, omnichannel, Speech Analytics, usa call center

Chip brings together the most inspirational thought-leaders in the customer service industry to have light & lively conversations that will enhance your business knowledge and challenge conventional wisdom. Chip has more than 35 years of experience in this field and is well-known in the industry as an expert on customer service, business relationships, and client success. Each episode will either feature a unique guest or special AMA sessions with Chip himself. On with the show!!!

Categories: Business

Tags: business, call center, contact us, customer experience, customer relations, customer satisfaction, customer service, customer service tips, customers, outsourcing, sales