Random Call center Podcasts

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

Categories: Business, Technology

Tags: BPO, call center, call center operations, Call center outsourcing, call center technology, Contact Center, customer experience, customer service, expivia, omnichannel, Speech Analytics, usa call center

Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It’s not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We’d like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.

Categories: Business, Education

Tags: call center, call centers, crm, CS, customer experience, customer relations, customer relations management, customer satisfaction, customer service, customer success, customer support, cx, kaizo, support