Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Categories: Business, Technology
Tags: BPO, call center, call center operations, Call center outsourcing, call center technology, Contact Center, customer experience, customer service, expivia, omnichannel, Speech Analytics, usa call center