Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today’s omnichannel call center.
Categories: Business, Society & Culture
Tags: call center, call centre, Contact Center, Contact Centre, customer experience, QA, quality monitoring, voice of the customer
News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today’s world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you’re seeking editorial coverage, connect with our news desk.
Categories: Business, Technology
Tags: Collaboration, Contact Center, Contact Centre, News, tech news, Technology, UC Today, Unified Communications, Unified Communications News