Random Customer Podcasts

  • NAPL Workflows Podcast
  • We The  Sales Engineers: A Resource for Sales Engineers, by Sales Engineers
  • Your Stories Don’t Define You, How You Tell Them Will
  • Keep Smiling: The E-Commerce Customer Experience Podcast
  • Idea to Startup
  • Repeat Customer
  • CX Storytime, Tales from the Customer Journey
  • It’s a Customer’s World with Andy Murray
  • Customer Engagement Radio
  • The Support Helpdesk
  • Stepping Up Service
  • Steve Blank Podcast
  • Outsmart Your Instincts
  • The Intuitive Customer – Creating ROI by improving your Marketing & Customer Experience
  • Management: Perspectives and Practice – Audio
  • SOCAP International: Moving at the Speed of Innovation
  • Community Signal
  • Improving Customer Experience
  • CX Leader Podcast with Steve Walker | A resource for customer experience leaders
  • Human Centered
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  • Coming Up

    NAPL Workflows Podcast

    NAPL Workflows Podcast

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    Since Nov 3, 2006 20:03 UTC

    NAPL, the trade association for excellence in graphic communications management, is pleased to introduce its NAPL Workflows Podcast, featuring NAPL’s Senior Technology Consultant Howard M. Fenton. In these podcasts, Howard discusses strategies graphic communications companies can use to maximize their workflow. Fenton offers tips on identifying bottlenecks, streamlining processes, and extending workflow efficiencies throughout the supply chain.

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  • Coming Up

    We The  Sales Engineers: A Resource for Sales Engineers, by Sales Engineers

    We The Sales Engineers: A Resource for Sales Engineers, by Sales Engineers

    by

    Since Apr 30, 2018 10:00 UTC

    Lots of resources are available for sales people, and a lot more for technical people, but not enough for Sales Engineers. This resource is available for Sales Engineers who are interested in learning from other Sales Engineers as many will be interviewed on this platform.

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  • Coming Up

    Your Stories Don’t Define You, How You Tell Them Will

    Your Stories Don’t Define You, How You Tell Them Will

    by

    Since Feb 1, 2022 06:00 UTC

    It’s not the things that happen in your life that define you, that create your identity. It’s how you talk about those things. That’s the theme behind this podcast. Research shows that the stories you tell have a major influence in how you see yourself and in how others perceive you, so it’s important to be intentional about which stories you share and how you share them. Guests on the podcast share the pivotal moments in their lives and careers, offering keen insights and “ah ha” moments to listeners, while triggering related memories of listeners, opening up opportunities to uncover their own patterns and discover better ways to share their stories. During this podcast, I’m asking you to listen to consider your related stories, and to listen to consider which stories in your life might have impacted you in a similar way. — Sarah works with executives who know that story sharing makes them more compelling as speakers and leaders, and who want to improve how they connect with audiences, by uncovering the right stories and learning how to share them effectively so they can clearly and actively demonstrate their character, values, and vision.

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  • Coming Up

    Keep Smiling: The E-Commerce Customer Experience Podcast

    Keep Smiling: The E-Commerce Customer Experience Podcast

    by

    Since Apr 18, 2019 23:32 UTC

    Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence… We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! 🙂 Do you appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 🙂 Do you have an inquiry related to the podcast? Email us: keepsmiling (at) sellersmile.com.

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  • Coming Up

    Idea to Startup

    Idea to Startup

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    Since Apr 5, 2019 15:18 UTC

    A podcast for people working on startup ideas. We have 15-minute tactical episodes and occasional interviews with people who did the early things exceptionally well. We’ve helped launch hundreds of startups worth hundreds of millions of dollars, and these are the building blocks. “This is, without a doubt, the best podcast for people trying to build startups out there.” “If you aren’t listening to this podcast and you’re considering building a business (or you’re already building one), what are you doing?” “Must listen for first-time entrepreneurs – excellent storyteller.”

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  • Coming Up

    Repeat Customer

    Repeat Customer

    by

    Since May 7, 2018 17:08 UTC

    Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused approaches. And die-hard superfans share stories of their (sometimes) zany expressions of brand love. Hosted by Mio Adilman, produced by Zendesk. New episodes every other Monday.

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  • Coming Up

    CX Storytime, Tales from the Customer Journey

    CX Storytime, Tales from the Customer Journey

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    Since Jul 15, 2018 19:29 UTC

    Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers’ stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.

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  • Coming Up

    It’s a Customer’s World with Andy Murray

    It’s a Customer’s World with Andy Murray

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    Since Dec 8, 2020 23:53 UTC

    Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.

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  • Coming Up

    Customer Engagement Radio

    Customer Engagement Radio

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    Since Nov 24, 2015 14:42 UTC

    We interview hard to reach NYT Best Selling Authors & proven business executives live and provide this content in Customer Engagement Magazine available in the Apple Apps Store. Now you can see exactly how to generate leads that convert into happy customers, repeat buyers and brand advocates because you have optimized the customer experience and differentiated yourself. We ask all the hard questions and structure each interview very carefully so it is easy for you to implement and get great results. Ray shares Employee and Customer Engagement best practices to help you: Build the right employee culture based on success oriented individuals that are truly customer driven; Build solutions customers are hungry for; and, Market and Sell solutions that engage prospects and add value at each step in the process. All of this leads to raving fans that become loyal customers for life. Each podcast comes with a set of show notes and a video format you can access off the blog so you can easily refer back and implement. Just go to: RayStendall.com/rs

    Once again welcome to the Customer Engagement Revolution and we look forward to serving you with our podcast/magazine and being your most trusted resource in cutting edge business thinking that will make both you and your customers excel.

    Sincerely,

    Ray Stendall – Publisher & Founder of Customer Engagement Magazine, TV, Radio

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  • Coming Up

    The Support Helpdesk

    The Support Helpdesk

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    Since Jul 18, 2019 03:26 UTC

    The Support Helpdesk Podcast is a call-in podcast hosted by Bill Bounds and Mercer Smith with help from a rotating cast of experts. We help you solve your customer support related challenges.

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  • Coming Up

    Stepping Up Service

    Stepping Up Service

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    Since Aug 8, 2011 12:00 UTC

    Customer service is the cornerstone of most successful organizations. But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge. This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep “stepping up” the service they provide.

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  • Coming Up

    Steve Blank Podcast

    Steve Blank Podcast

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    Since Jun 14, 2012 05:51 UTC

    Steve Blank, eight-time entrepreneur and now a business school professor at Stanford, Columbia and Berkeley, shares his hard-won wisdom as he pioneers entrepreneurship as a management science, combining Customer Development, Business Model Design and Agile Development. The conclusion? Startups are simply not small versions of large companies! Startups are actually temporary organizations designed to search for a scalable and repeatable business model.

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  • Coming Up

    Outsmart Your Instincts

    Outsmart Your Instincts

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    Since Oct 19, 2017 14:53 UTC

    In the Outsmart Your Instincts Podcast, host Adam Hansen explores what’s going on—under the radar—with non-conscious instincts (aka Cognitive Biases) that trip up innovation, and points towards some effective ways around them. He talks to some of the best and brightest in the world of innovation to explore how Cognitive Biases affect our work, and how we can all learn a new way to think.

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  • Coming Up

    The Intuitive Customer – Creating ROI by improving your Marketing & Customer Experience

    The Intuitive Customer – Creating ROI by improving your Marketing & Customer Experience

    by

    Since Jan 3, 2018 06:00 UTC

    We believe you should laugh and learn! ‘The Intuitive Customer’ podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: “The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter”. It is brought to you by Beyond Philosophy through our consultancy, training, and market research. Visit BeyondPhilosophy.com

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  • Coming Up

    Management: Perspectives and Practice – Audio

    Management: Perspectives and Practice – Audio

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    Since Feb 22, 2012 14:20 UTC

    HR, Marketing, Finance, Operations and Project Management are all key functions of an organisation. These short audio perspectives give an insight into the roles in these areas and how they interact with the rest of the organisation, with examples of common problems, challenges and difficulties that are faced. This material forms part of The Open University course B716 MBA stage 1: Management: Perspectives and Practice.

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  • Coming Up

    SOCAP International: Moving at the Speed of Innovation

    SOCAP International: Moving at the Speed of Innovation

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    Since Jul 28, 2017 19:58 UTC

    SOCAP’s Moving at the Speed of Innovation Podcast series is a special series designed to address the different issues, perspectives and strategies on how innovation is shaping the customer care industry. Hear from subject matter experts and industry leaders as they discuss game-changing ideas, technologies and solutions that are advancing the customer care industry and challenging companies to stay ahead of the innovation curve.

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  • Coming Up

    Community Signal

    Community Signal

    by

    Since Aug 13, 2018 09:30 UTC

    Community Signal is a podcast for experienced online community professionals, including those working in audience engagement, association management, developer relations, moderation, trust and safety, and more. It’s released every two weeks and hosted by industry veteran Patrick O’Keefe. This is a very community-focused program. There are plenty of social media and marketing podcasts out there. That’s not what this is. Social media is a set of tools. Community is a strategy you apply to those tools. Marketing brings new customers. Community helps you keep them.

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  • Coming Up

    Improving Customer Experience

    Improving Customer Experience

    by

    Since Dec 2, 2008 21:38 UTC

    ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz [itunes pic]
    For senior executives the traditional balanced scorecard provides insights for steering the corporation or initiative in the right direction. However, these high level metrics may appear out of reach for most employees. Hear practical methods for engaging employees in balanced scorecards. From the blog Customer Experience Optimization: Delivering Your Brand Promise. (5:36) Mevio {Mevio-df44d696b0fbde8457e21482896839fa}

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  • Now

    Human Centered

    Human Centered

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    Since Nov 11, 2020 14:11 UTC

    Passionately inventive and relentlessly curious, VML strives to uncover the connection in all we do. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value and gain traction in transforming your business.

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