This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.
Categories: Education
Tags: Beer, BMI Baby, brewery, business, choice, cinema, customer, doctor, Management, Market, nhs
SOCAP’s Moving at the Speed of Innovation Podcast series is a special series designed to address the different issues, perspectives and strategies on how innovation is shaping the customer care industry. Hear from subject matter experts and industry leaders as they discuss game-changing ideas, technologies and solutions that are advancing the customer care industry and challenging companies to stay ahead of the innovation curve.
Categories: Business
Tags: affairs, business, Care, consumer, customer, cx, digital, engagement, Innovation, service, Technology
A podcast for people working on startup ideas. We have 15-minute tactical episodes and occasional interviews with people who did the early things exceptionally well. We’ve helped launch hundreds of startups worth hundreds of millions of dollars, and these are the building blocks. “This is, without a doubt, the best podcast for people trying to build startups out there.” “If you aren’t listening to this podcast and you’re considering building a business (or you’re already building one), what are you doing?” “Must listen for first-time entrepreneurs – excellent storyteller.”
Categories: Business
Tags: accelerator, Accelerators, acquisition, business, customer, entrepreneur, entrepreneurship, new york entrepreneurs, nyc startups, startup, startups
The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
Tags: business, CEO, customer, customerexperience, cx, Experience, experiencemanagement, Leaders, XM
HR, Marketing, Finance, Operations and Project Management are all key functions of an organisation. These short audio perspectives give an insight into the roles in these areas and how they interact with the rest of the organisation, with examples of common problems, challenges and difficulties that are faced. This material forms part of The Open University course B716 MBA stage 1: Management: Perspectives and Practice.
Categories: Education
Tags: agencies, audience, challenge, customer, demographic, Market, organisation, Resources, strategy, structure, variables
It’s not the things that happen in your life that define you, that create your identity. It’s how you talk about those things. That’s the theme behind this podcast. Research shows that the stories you tell have a major influence in how you see yourself and in how others perceive you, so it’s important to be intentional about which stories you share and how you share them. Guests on the podcast share the pivotal moments in their lives and careers, offering keen insights and “ah ha” moments to listeners, while triggering related memories of listeners, opening up opportunities to uncover their own patterns and discover better ways to share their stories. During this podcast, I’m asking you to listen to consider your related stories, and to listen to consider which stories in your life might have impacted you in a similar way. — Sarah works with executives who know that story sharing makes them more compelling as speakers and leaders, and who want to improve how they connect with audiences, by uncovering the right stories and learning how to share them effectively so they can clearly and actively demonstrate their character, values, and vision.
Categories: Business, Society & Culture
Tags: Authentic, blog, business, Coaching, communication, compassionate, Connections, customer, development, digital, email, EmotionalIntelligence, empathy, encouragement, engagement, entrepreneur, Experience, experiences, Freedom, growth, happiness, impact, leader, leadership, leading, life, lifehacks, linkedin, linkedinlocal, listening, Management, marketing, memories, narratives, network, networking, nlv, online, performance, personal, phone, Podcast, purpose, selfhelp, skills, socialmedia, Stories, story, storytelling, tech, tips, training, tribe, Unite
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works…and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya”, but rather how the Chief Customer Officer is acting as the human duct tape of the organization – uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of “Would You Do That To Your Mother?” and “Chief Customer Officer 2.0.” Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.
Categories: Business
Tags: Bliss, cco, customer, customerexperience, leadership, officer
The Support Helpdesk Podcast is a call-in podcast hosted by Bill Bounds and Mercer Smith with help from a rotating cast of experts. We help you solve your customer support related challenges.
Categories: Business, Technology
Tags: Coaching, consulting, customer, Experience, headcount, helpdesk, product, service, success, support
NAPL, the trade association for excellence in graphic communications management, is pleased to introduce its NAPL Workflows Podcast, featuring NAPL’s Senior Technology Consultant Howard M. Fenton. In these podcasts, Howard discusses strategies graphic communications companies can use to maximize their workflow. Fenton offers tips on identifying bottlenecks, streamlining processes, and extending workflow efficiencies throughout the supply chain.
Categories: Business, Technology
Tags: cherry, Communications, computer, consulting, CTP, customer, digital, Fenton, graphic, hill, industry, LEAN, lubetkin, Management, NAPL, nj, pa, plate, printing, production, proofing, proofs, service, soft, Technology, to, workflow
In the Outsmart Your Instincts Podcast, host Adam Hansen explores what’s going on—under the radar—with non-conscious instincts (aka Cognitive Biases) that trip up innovation, and points towards some effective ways around them. He talks to some of the best and brightest in the world of innovation to explore how Cognitive Biases affect our work, and how we can all learn a new way to think.
Categories: Business
Tags: advertising, biases, business, Cognitive, consumer, customer, go, ideas, ideastogo, Innovation, insights, marketing, research, to
Community Signal is a podcast for experienced online community professionals, including those working in audience engagement, association management, developer relations, moderation, trust and safety, and more. It’s released every two weeks and hosted by industry veteran Patrick O’Keefe. This is a very community-focused program. There are plenty of social media and marketing podcasts out there. That’s not what this is. Social media is a set of tools. Community is a strategy you apply to those tools. Marketing brings new customers. Community helps you keep them.
Categories: Business, Education
Tags: community, customer, customersuccess, customersupport, forum, forums, Moderation, onlinecommunity, socialmedia
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.
Categories: Business
Tags: business, customer, Experience, leadership, loyalty, Management, netpromotersystem, nps, promoter, robmarkey, service
We believe you should laugh and learn! ‘The Intuitive Customer’ podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: “The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter”. It is brought to you by Beyond Philosophy through our consultancy, training, and market research. Visit BeyondPhilosophy.com
Categories: Business
Tags: customer, customerbehavior, customerexperience, customerloyalty, customerretention, customerservice, cx, Experience, growth, loyalty, marketing, sales, service
Customer service is the cornerstone of most successful organizations. But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge. This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep “stepping up” the service they provide.
Categories: Business
Tags: customer, excellence, Guest, relations, Satisfaction, service
Steve Blank, eight-time entrepreneur and now a business school professor at Stanford, Columbia and Berkeley, shares his hard-won wisdom as he pioneers entrepreneurship as a management science, combining Customer Development, Business Model Design and Agile Development. The conclusion? Startups are simply not small versions of large companies! Startups are actually temporary organizations designed to search for a scalable and repeatable business model.
Categories: Business
Tags: blank, customer, development, entrepreneur, LEAN, marketing, silicon, startups, steve, Technology, valley
Passionately inventive and relentlessly curious, VML strives to uncover the connection in all we do. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value and gain traction in transforming your business.
Categories: Business
Tags: Centered, customer, customer experience, cx, Experience, Human, human centered, VML, VMLY&R
What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.
Tags: business, business case study, case studies, case study, customer, customer experience, customer service, customer success, cx, entrepreneurship, History, inspiring, marketing, sales, startup
We interview hard to reach NYT Best Selling Authors & proven business executives live and provide this content in Customer Engagement Magazine available in the Apple Apps Store. Now you can see exactly how to generate leads that convert into happy customers, repeat buyers and brand advocates because you have optimized the customer experience and differentiated yourself. We ask all the hard questions and structure each interview very carefully so it is easy for you to implement and get great results. Ray shares Employee and Customer Engagement best practices to help you: Build the right employee culture based on success oriented individuals that are truly customer driven; Build solutions customers are hungry for; and, Market and Sell solutions that engage prospects and add value at each step in the process. All of this leads to raving fans that become loyal customers for life. Each podcast comes with a set of show notes and a video format you can access off the blog so you can easily refer back and implement. Just go to: RayStendall.com/rs
Once again welcome to the Customer Engagement Revolution and we look forward to serving you with our podcast/magazine and being your most trusted resource in cutting edge business thinking that will make both you and your customers excel.
Sincerely,
Ray Stendall – Publisher & Founder of Customer Engagement Magazine, TV, Radio
Categories: Business, Education
Tags: Automation, customer, employee, empowerment, engagement, Experience, generation, lead, leadership, Management, marketing, sales, service, Strategies
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers’ stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.
Categories: Business
Tags: business, communication, Compassion, connection, customer, customerchurn, customerexperience, customerrelationships, customerretention, customerservice, cx, digital, empathy, entrepreneur, entrepreneurs, friendship, leadership, smallbusiness, socialcustomercare, socialmedia, solopreneurs, story, storytelling, storytime
A weekly podcast that helps you deliver a better support experience to your customers. This is where you’ll learn to be a customer support pro.
Categories: Technology
Tags: customer, Experience, service, support