Experts of Experience
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets – and exceeds – their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
Tags: brand loyalty, brandloyalty, crm, customer advocacy, customer centricity, customer complaints, customer engagement, customer expectations, customer experience, customer feedback, customer insights, customer journey, customer lifecycle, customer loyalty, customer onboarding, customer persona, customer retention, customer reviews, customer satisfaction, customer service, customer success, customer support, customeradvocacy, customercentricity, customercomplaints, customerengagement, customerexpectations, customerexperience, customerfeedback, customerinsights, customerjourney, customerlifecycle, customerloyalty, customeronboarding, customerpersona, customerretention, customerreviews, customersatisfaction, customerservice, customersuccess, customersupport, cx, cx metrics, cx strategy, cxmetrics, cxo, cxstrategy, digital experience, digitalexperience, emotional intelligence, EmotionalIntelligence, experience management, feedback management, feedbackmanagement, net promoter score, netpromoterscore, nps, omni-channel, omnichannel, personalization, Service Design, service recovery, servicedesign, servicerecovery, touchpoints, user experience, UserExperience, ux, voice of customer, voiceofcustomer