Random Customer satisfaction Podcasts

Why should you invest in truly knowing your customer? What’s the benefit of being customer-centric as an organisation? We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it’s my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly understanding what is driving a generation, what makes them happy. For Season One we investigate the Fashion Industry! We talked to brands, young and old, from all over the globe, including Zappos, Levi’s and Element. We specifically talked to brands that managed to turn their brands into a lifestyle, part of a scene, part of their customers’ life. Listening to our podcast will give you inspiration. Listening to these insider stories will help you understand the real value of putting your customers first.

Categories: Business, Technology

Tags: brand experience, customer care, customer centricity, customer experience, customer satisfaction, customer support, fashion, retail

If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets – and exceeds – their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.

Categories: Business, News

Tags: brand loyalty, brandloyalty, crm, customer advocacy, customer centricity, customer complaints, customer engagement, customer expectations, customer experience, customer feedback, customer insights, customer journey, customer lifecycle, customer loyalty, customer onboarding, customer persona, customer retention, customer reviews, customer satisfaction, customer service, customer success, customer support, customeradvocacy, customercentricity, customercomplaints, customerengagement, customerexpectations, customerexperience, customerfeedback, customerinsights, customerjourney, customerlifecycle, customerloyalty, customeronboarding, customerpersona, customerretention, customerreviews, customersatisfaction, customerservice, customersuccess, customersupport, cx, cx metrics, cx strategy, cxmetrics, cxo, cxstrategy, digital experience, digitalexperience, emotional intelligence, EmotionalIntelligence, experience management, feedback management, feedbackmanagement, net promoter score, netpromoterscore, nps, omni-channel, omnichannel, personalization, Service Design, service recovery, servicedesign, servicerecovery, touchpoints, user experience, UserExperience, ux, voice of customer, voiceofcustomer