Random Customer success Podcasts

This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.

Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We’ll cover a wide range of topics, all related to building and innovating your own digital CS practices. …and of course generative AI will be discussed.

If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com

Categories: Business

Tags: ai, churn, customer effort score, customer experience, customer health score, customer retention, customer success, digital customer experience, Digital customer success, gainsight, Generative AI, nps, scaled cs, scaled customer success

This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned. Humans of SaaS in its first season was called NPS I Love You and quickly became the largest and highest-rated Customer Success podcast in the industry.

Categories: Business, Education

Tags: catalyst, client success, customer experience, customer success, entrepreneurship, marketing, nps, startups, tech

How are you winning customers today? Led by changing buyer behaviour, recent years have seen a dramatic shift in how companies succeed in their go to market activities. This podcast brings leading people from the B2B space to inspire and support how you can succeed today.

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Hosted on Acast. See acast.com/privacy for more information.

Categories: Business

Tags: b2b, business, customer success, go-to-market, h2h, marketing, SaaS, sales

CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

Categories: Business, Technology

Tags: activation, business, churn, customer success, delinquent churn, engagement, marketing, pricing, product, referral, retention, subscription economy

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

Categories: Business, Technology

Tags: b2b, Customer Imperative, customer success, enterprise, growth, marketing, SaaS, sales, software

Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It’s not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We’d like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.

Categories: Business, Education

Tags: call center, call centers, crm, CS, customer experience, customer relations, customer relations management, customer satisfaction, customer service, customer success, customer support, cx, kaizo, support

Trust Me, I’m a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.

Categories: Business, Technology

Tags: customer success, renewals, SaaS, sales, software

A Podcast to discuss Sales Engineering & Customer Success in the tech ecosystem. SaaS, Cloud, Managed Services are supported by a Sales Engineer & Customer Success professionals who always deliver answers to solve challenges. Our goal is to bring the most updated best practices and interview interesting people who in a similar fashion, provide Solutions for Customers in these roles!

Categories: Business, Technology

Tags: cloud, CSM, customer success, SaaS, sales, Sales consulting, Sales Engineer, Sales Engineering, se, Solution Architect

Join us to hear real-life stories from fellow SaaS founders and product people. In the first season we talk about user onboarding: the challenges, the successes, and the ultimate advice.

Categories: Business, Technology

Tags: customer lifecycle, customer messaging, customer success, email marketing, product management, SaaS, software, startups, user onboarding

Let’s cut the BS out of CS. Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. We’ll share insights, tips, and success stories to help you build your CS practice to drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader. Join us for CS No BS, hosted by Totango President & COO Jamie Bertasi.

Categories: Business

Tags: customer experience, customer service, customer success, SaaS, Technology

What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.

Categories: Business, History

Tags: business, business case study, case studies, case study, customer, customer experience, customer service, customer success, cx, entrepreneurship, History, inspiring, marketing, sales, startup

At Planhat we believe customer success is everybody’s business, and with this podcast – we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com

Categories: Business

Tags: Anika, customer success, Planhat, Podcast, Zubair