A podcast by the people behind ElevateCX, the premier event for customer experience pros. Check us out and join our community at elevatecx.co!
Categories: Business, Technology
Tags: customer care, customer experience, customer success, customer support, cx, support
Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
Categories: Business, News, Technology
Tags: ai, automated intelligence, CS, customer support, customerexperience, cx, digital, digital customer experience, digital cx, digital solutions, fintech, future tech, futurist, Generative AI, health tech, Innovation, metaverse, nps, Podcast, tech trends, Technology, telusinternational, web3, Work from anywhere, Work From Home
Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
Categories: Business, News, Technology
Tags: ai, automated intelligence, CS, customer support, customerexperience, cx, digital, digital customer experience, digital cx, digital solutions, fintech, future tech, futurist, Generative AI, health tech, Innovation, metaverse, nps, Podcast, tech trends, Technology, telusinternational, web3, Work from anywhere, Work From Home
Why should you invest in truly knowing your customer? What’s the benefit of being customer-centric as an organisation? We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it’s my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly understanding what is driving a generation, what makes them happy. For Season One we investigate the Fashion Industry! We talked to brands, young and old, from all over the globe, including Zappos, Levi’s and Element. We specifically talked to brands that managed to turn their brands into a lifestyle, part of a scene, part of their customers’ life. Listening to our podcast will give you inspiration. Listening to these insider stories will help you understand the real value of putting your customers first.
Categories: Business, Technology
Tags: brand experience, customer care, customer centricity, customer experience, customer satisfaction, customer support, fashion, retail
Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It’s not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We’d like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.
Categories: Business, Education
Tags: call center, call centers, crm, CS, customer experience, customer relations, customer relations management, customer satisfaction, customer service, customer success, customer support, cx, kaizo, support
Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused approaches. And die-hard superfans share stories of their (sometimes) zany expressions of brand love. Hosted by Mio Adilman, produced by Zendesk. New episodes every other Monday.
Categories: Business, Technology
Tags: business, chief customer officer, CS, customer, customer experience, customer support, cx, Experience, pain points, Repeat, touchpoints, zendesk