Random Cx Podcasts

Brighten your day – learn about user experience, design, products, gaming and technology. With entertaining and funny chat that goes off on unexpected tangents about life, everyday pain points and hilarious solutions.

80% random, 20% user experience (UX) and user interfaces (UI)*

Your hosts Mark, Nick and Paul discuss a different subject around design, UX, UI, business and technology, with the occasional special guest thrown in for good measure.

Ironically as Henry Ford almost definitely did not say: “If I had asked people what they wanted, they would have said faster horses.” – we try and put the user back into the experience.

Learn from industry leaders about their experiences and how to deal with them.

We’ll dip into the UX tombola to pick out a random hot topic to discuss, poke and prod.

Saddle up and join us for the wild ride of humour, experience and sound-proofing cushions that is Faster Horses.

*may contain nuts and the odd bit of swearing – sorry (not sorry!).

Support the show for a third of your daily coffee and get extra content and insights: https://www.patreon.com/FasterHorses

Get your swagger on with our cool design, gaming and topic-related, official Faster Horses show, merchandise: https://www.paulwilshaw.co.uk/shop

Categories: Arts, Business, Technology

Tags: Comedy, customer experience, cx, design, Design Thinking, development, Mark Sutcliffe, Mark Wheeler, Nick Tomlinson, Paul Wilshaw, product design, Psychology, Service Design, ui, user experience, user interface, User Research, ux, UX Files, UX Tombola

SOCAP’s Moving at the Speed of Innovation Podcast series is a special series designed to address the different issues, perspectives and strategies on how innovation is shaping the customer care industry. Hear from subject matter experts and industry leaders as they discuss game-changing ideas, technologies and solutions that are advancing the customer care industry and challenging companies to stay ahead of the innovation curve.

Categories: Business

Tags: affairs, business, Care, consumer, customer, cx, digital, engagement, Innovation, service, Technology

covering all things cycling from professional to amateur, global and local

Categories: Health & Fitness, Sports

Tags: bicycleadvocacy, bicycleevents, bicycleracing, cx, cycling, cyclocross, professionalcycling, trackracing

The experiences of customers, patients, citizens, employees… are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com

Categories: Business, Education

Tags: customer experience, customer journey, cx, Design Thinking, employee experience, experience design, Human-Centered Design, Innovation, journey mapping, journey maps, Service Design, user experience, ux

Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused approaches. And die-hard superfans share stories of their (sometimes) zany expressions of brand love. Hosted by Mio Adilman, produced by Zendesk. New episodes every other Monday.

Categories: Business, Technology

Tags: business, chief customer officer, CS, customer, customer experience, customer support, cx, Experience, pain points, Repeat, touchpoints, zendesk

My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities… !

Categories: Business

Tags: CPG, cx

Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

Categories: Business, News, Technology

Tags: ai, automated intelligence, CS, customer support, customerexperience, cx, digital, digital customer experience, digital cx, digital solutions, fintech, future tech, futurist, Generative AI, health tech, Innovation, metaverse, nps, Podcast, tech trends, Technology, telusinternational, web3, Work from anywhere, Work From Home

Get more referrals with the Referrals Podcast! Thought Leader, Best-selling Author, Referral Master, and Host Michael J. Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. The Referrals Podcast is a weekly show where Michael J. Maher, author of (7L) The Seven Levels of Communication, interviews a top producing Realtor, lender, or small business owner about how they are implementing the (7L) system and winning! The Referrals Podcast is all about Real People. Real Stories. Real Referrals.

Categories: Business

Tags: customerservice, cx, eventmarketing, michaeljmaher, referrals, Repeat

Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com 396264

Categories: Business

Tags: business, customerexperience, customerservice, cx, marketing

The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan’s Association of Customer Experience Professionals.

Categories: Business, Education

Tags: customer experience, customer loyalty, customer service, cx, employee engagement

Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers’ stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.

Categories: Business

Tags: business, communication, Compassion, connection, customer, customerchurn, customerexperience, customerrelationships, customerretention, customerservice, cx, digital, empathy, entrepreneur, entrepreneurs, friendship, leadership, smallbusiness, socialcustomercare, socialmedia, solopreneurs, story, storytelling, storytime

On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.

Categories: Business

Tags: BPO, businessprocessoutsourcing, callcenter, contactcenter, customercare, customerexperience, customerjourney, customerservice, cx, DigitalStrategy, employeeexperience, Ex, omnichannel

Customer and user behaviors can seem irrational. Shaped by mental shortcuts and psychological biases, their actions often appear random on the surface. In the Choice Hacking podcast, we’ll learn about these “predictably irrational” behaviors and how to use them to create incredible customer experiences.

Categories: Business

Tags: behavioral economics, behavioral science, behavioural economics, behavioural science, consumer psychology, customer experience, cx, design, entrepreneur, marketing, persuasion, product management, Psychology, small business, user experience, user psychology, ux

Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It’s not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We’d like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.

Categories: Business, Education

Tags: call center, call centers, crm, CS, customer experience, customer relations, customer relations management, customer satisfaction, customer service, customer success, customer support, cx, kaizo, support

The adventure cycling and bikepacking podcast. Join us as we travel the length and breadth of the UK, seeking out the very best off road riding in the wild and wonderful British Isles. We’re seeking out the riders, route masters, gear designers and creatives that help us get the most out of leaving the tarmac behind. Our introductory series explores the fundamental concepts of what it means to ride off road; exploring cycling history, how new communities are being born all over the country and how attitudes are changing more than they have done in decades. We want to show you what happens when we take this kind of riding to the extremes and how the cycling industry is responding to the surging all-terrain appetite. This is not a studio podcast. We’ll be joining our guests as they showcase the very best of their local dirt, come snow, rain or shine (literally, it’s winter you know). With each episode we’ll be providing you with the route and highlights on our Unpaved komoot account so you can go and enjoy the locals’ best off road trails all over the UK too.

Categories: Leisure, Society & Culture, Sports

Tags: Adventure, adventure cycling, app, bags, bike, bike packing, bikepacker, bikepackher, bikepacking, bikes, bivvy, bridleway, bristol, byway, camp, campfire, camping, challenge, cross country, custom, cx, cycle, cycling, cyclist, cyclo-cross, cyclocross, dirt, double, endurance, expedition, explore, grav, gravel, gravel bike, gravel cycling, gravel road, groad, Hammock, interview, journey, katherine moore, komoot, Map, microadventure, mountain bikes, mtb, national parks, navigation, off-road, offroad, outside, paved, photography, plan, pod, Podcast, race, racing, rider, route, routes, single, singletrack, tent, tom bonnett, Touring, track, travel, UK, un paved, United Kingdom, unpaved, XC

Get more referrals with the Referrals Podcast! Thought Leader, Best-selling Author, Referral Master, and Host Michael J. Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. The Referrals Podcast is a weekly show where Michael J. Maher, author of (7L) The Seven Levels of Communication, interviews a top producing Realtor, lender, or small business owner about how they are implementing the (7L) system and winning! The Referrals Podcast is all about Real People. Real Stories. Real Referrals.

Categories: Business

Tags: customerservice, cx, eventmarketing, michaeljmaher, referrals, Repeat

Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

Categories: Business, News, Technology

Tags: ai, automated intelligence, CS, customer support, customerexperience, cx, digital, digital customer experience, digital cx, digital solutions, fintech, future tech, futurist, Generative AI, health tech, Innovation, metaverse, nps, Podcast, tech trends, Technology, telusinternational, web3, Work from anywhere, Work From Home

What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.

Categories: Business, History

Tags: business, business case study, case studies, case study, customer, customer experience, customer service, customer success, cx, entrepreneurship, History, inspiring, marketing, sales, startup