What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.
Tags: business, business case study, case studies, case study, customer, customer experience, customer service, customer success, cx, entrepreneurship, History, inspiring, marketing, sales, startup
The Brand Transformation Show by Blirt is where we unpack what it takes for leaders to transform their brand through leadership, creativity & technology.
Categories: Business
Tags: b2b marketing, brand, brand experience, brand marketing, brand methodology, business, consumer marketing, corporate marketing, creativity, Culture, customer experience, cx, design systems, digital marketing, digital transformation, email marketing, employee experience, enterprise, entrepreneurs, entrepreneurship, Ex, Experience, leadership, Management, marketing, marketing automation, marketing leadership, product experience, sales automation, sales leadership, sales methodology, scaling business, start-up, strategy, Technology, transformatio, Transformation
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers’ stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.
Categories: Business
Tags: business, communication, Compassion, connection, customer, customerchurn, customerexperience, customerrelationships, customerretention, customerservice, cx, digital, empathy, entrepreneur, entrepreneurs, friendship, leadership, smallbusiness, socialcustomercare, socialmedia, solopreneurs, story, storytelling, storytime
The experiences of customers, patients, citizens, employees… are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com
Categories: Business, Education
Tags: customer experience, customer journey, cx, Design Thinking, employee experience, experience design, Human-Centered Design, Innovation, journey mapping, journey maps, Service Design, user experience, ux
SOCAP’s Moving at the Speed of Innovation Podcast series is a special series designed to address the different issues, perspectives and strategies on how innovation is shaping the customer care industry. Hear from subject matter experts and industry leaders as they discuss game-changing ideas, technologies and solutions that are advancing the customer care industry and challenging companies to stay ahead of the innovation curve.
Categories: Business
Tags: affairs, business, Care, consumer, customer, cx, digital, engagement, Innovation, service, Technology
On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
Categories: Business
Tags: BPO, businessprocessoutsourcing, callcenter, contactcenter, customercare, customerexperience, customerjourney, customerservice, cx, DigitalStrategy, employeeexperience, Ex, omnichannel
Get more referrals with the Referrals Podcast! Thought Leader, Best-selling Author, Referral Master, and Host Michael J. Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. The Referrals Podcast is a weekly show where Michael J. Maher, author of (7L) The Seven Levels of Communication, interviews a top producing Realtor, lender, or small business owner about how they are implementing the (7L) system and winning! The Referrals Podcast is all about Real People. Real Stories. Real Referrals.
Categories: Business
Tags: customerservice, cx, eventmarketing, michaeljmaher, referrals, Repeat
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com 396264
Categories: Business
Tags: business, customerexperience, customerservice, cx, marketing
We believe you should laugh and learn! ‘The Intuitive Customer’ podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: “The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter”. It is brought to you by Beyond Philosophy through our consultancy, training, and market research. Visit BeyondPhilosophy.com
Categories: Business
Tags: customer, customerbehavior, customerexperience, customerloyalty, customerretention, customerservice, cx, Experience, growth, loyalty, marketing, sales, service
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
Categories: Business, Technology
Tags: community, customerexperience, cx, inbeforethelock, leadership
Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
Categories: Business, News, Technology
Tags: ai, automated intelligence, CS, customer support, customerexperience, cx, digital, digital customer experience, digital cx, digital solutions, fintech, future tech, futurist, Generative AI, health tech, Innovation, metaverse, nps, Podcast, tech trends, Technology, telusinternational, web3, Work from anywhere, Work From Home
Passionately inventive and relentlessly curious, VML strives to uncover the connection in all we do. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value and gain traction in transforming your business.
Categories: Business
Tags: Centered, customer, customer experience, cx, Experience, Human, human centered, VML, VMLY&R
Mobile Interactions Now is a virtual fireside discussion where industry pros share first-hand learnings from using technologies to create modern user experiences. Delving into the frontend and backend topics across the value-creation ecosystem, it’s geared towards biz and tech leaders who are championing new ideas, partnerships and tools to make modern experiences work.
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Hosted on Acast. See acast.com/privacy for more information.
Categories: Technology
Tags: customer service, cx, marketing, mobile apps, user experience
Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
Categories: Business, News, Technology
Tags: ai, automated intelligence, CS, customer support, customerexperience, cx, digital, digital customer experience, digital cx, digital solutions, fintech, future tech, futurist, Generative AI, health tech, Innovation, metaverse, nps, Podcast, tech trends, Technology, telusinternational, web3, Work from anywhere, Work From Home
The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan’s Association of Customer Experience Professionals.
Categories: Business, Education
Tags: customer experience, customer loyalty, customer service, cx, employee engagement
Brighten your day – learn about user experience, design, products, gaming and technology. With entertaining and funny chat that goes off on unexpected tangents about life, everyday pain points and hilarious solutions.
80% random, 20% user experience (UX) and user interfaces (UI)*
Your hosts Mark, Nick and Paul discuss a different subject around design, UX, UI, business and technology, with the occasional special guest thrown in for good measure.
Ironically as Henry Ford almost definitely did not say: “If I had asked people what they wanted, they would have said faster horses.” – we try and put the user back into the experience.
Learn from industry leaders about their experiences and how to deal with them.
We’ll dip into the UX tombola to pick out a random hot topic to discuss, poke and prod.
Saddle up and join us for the wild ride of humour, experience and sound-proofing cushions that is Faster Horses.
*may contain nuts and the odd bit of swearing – sorry (not sorry!).
Support the show for a third of your daily coffee and get extra content and insights: https://www.patreon.com/FasterHorses
Get your swagger on with our cool design, gaming and topic-related, official Faster Horses show, merchandise: https://www.paulwilshaw.co.uk/shop
Categories: Arts, Business, Technology
Tags: Comedy, customer experience, cx, design, Design Thinking, development, Mark Sutcliffe, Mark Wheeler, Nick Tomlinson, Paul Wilshaw, product design, Psychology, Service Design, ui, user experience, user interface, User Research, ux, UX Files, UX Tombola
A podcast by the people behind ElevateCX, the premier event for customer experience pros. Check us out and join our community at elevatecx.co!
Categories: Business, Technology
Tags: customer care, customer experience, customer success, customer support, cx, support
Customer and user behaviors can seem irrational. Shaped by mental shortcuts and psychological biases, their actions often appear random on the surface. In the Choice Hacking podcast, we’ll learn about these “predictably irrational” behaviors and how to use them to create incredible customer experiences.
Categories: Business
Tags: behavioral economics, behavioral science, behavioural economics, behavioural science, consumer psychology, customer experience, cx, design, entrepreneur, marketing, persuasion, product management, Psychology, small business, user experience, user psychology, ux
Get more referrals with the Referrals Podcast! Thought Leader, Best-selling Author, Referral Master, and Host Michael J. Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. The Referrals Podcast is a weekly show where Michael J. Maher, author of (7L) The Seven Levels of Communication, interviews a top producing Realtor, lender, or small business owner about how they are implementing the (7L) system and winning! The Referrals Podcast is all about Real People. Real Stories. Real Referrals.
Categories: Business
Tags: customerservice, cx, eventmarketing, michaeljmaher, referrals, Repeat
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions – including practical steps you can apply now.
Categories: Business, Education, Technology
Tags: 487583, Customer Engagement Platform, customer experience, Customer Experience Platform, customer journey optimization, cx, CX Pulse by NICE, real time personalization