Random Cx Podcasts

Mobile Interactions Now is a virtual fireside discussion where industry pros share first-hand learnings from using technologies to create modern user experiences. Delving into the frontend and backend topics across the value-creation ecosystem, it’s geared towards biz and tech leaders who are championing new ideas, partnerships and tools to make modern experiences work.

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Hosted on Acast. See acast.com/privacy for more information.

Categories: Technology

Tags: customer service, cx, marketing, mobile apps, user experience

Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers’ stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.

Categories: Business

Tags: business, communication, Compassion, connection, customer, customerchurn, customerexperience, customerrelationships, customerretention, customerservice, cx, digital, empathy, entrepreneur, entrepreneurs, friendship, leadership, smallbusiness, socialcustomercare, socialmedia, solopreneurs, story, storytelling, storytime

What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.

Categories: Business, History

Tags: business, business case study, case studies, case study, customer, customer experience, customer service, customer success, cx, entrepreneurship, History, inspiring, marketing, sales, startup

Passionately inventive and relentlessly curious, VML strives to uncover the connection in all we do. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value and gain traction in transforming your business.

Categories: Business

Tags: Centered, customer, customer experience, cx, Experience, Human, human centered, VML, VMLY&R

The Brand Transformation Show by Blirt is where we unpack what it takes for leaders to transform their brand through leadership, creativity & technology.

Categories: Business

Tags: b2b marketing, brand, brand experience, brand marketing, brand methodology, business, consumer marketing, corporate marketing, creativity, Culture, customer experience, cx, design systems, digital marketing, digital transformation, email marketing, employee experience, enterprise, entrepreneurs, entrepreneurship, Ex, Experience, leadership, Management, marketing, marketing automation, marketing leadership, product experience, sales automation, sales leadership, sales methodology, scaling business, start-up, strategy, Technology, transformatio, Transformation