Ask Marc – about service design and journey mapping software
The experiences of customers, patients, citizens, employees… are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com
Categories: Business, Education
Tags: customer experience, customer journey, cx, Design Thinking, employee experience, experience design, Human-Centered Design, Innovation, journey mapping, journey maps, Service Design, user experience, ux