Random Omnichannel Podcasts

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

Categories: Business, Technology

Tags: BPO, call center, call center operations, Call center outsourcing, call center technology, Contact Center, customer experience, customer service, expivia, omnichannel, Speech Analytics, usa call center

Digital is forcing massive changes in how companies market themselves and connect with their customers. Driving growth in this digital age has become a race for companies to reinvent themselves by using analytics, building ecosystems, designing great customer experiences, and becoming a trusted brand to customers.

Categories: Business, News, Technology

Tags: agency, analytics, b2b, b2c, brand, consumer decision journey, creative, Culture, customer data, customer decision journey, customer experience, design, digital, digital culture, marketing, marketing analytics, marketing ROI, marketing stategy, mobile, multichannel, omnichannel, organic growth, retail, sales, social media, trends

On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.

Categories: Business

Tags: BPO, businessprocessoutsourcing, callcenter, contactcenter, customercare, customerexperience, customerjourney, customerservice, cx, DigitalStrategy, employeeexperience, Ex, omnichannel