Working Smarter: Presented by Calabrio
In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
Categories: Business, Technology
Tags: analytics, Business Intelligence, Calabrio, Contact Center, customer experience, customer service, employee engagement, Quality Management, Workforce Engagement, Workforce Management