Random Contact Center Podcasts

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

Categories: Business, Technology

Tags: BPO, call center, call center operations, Call center outsourcing, call center technology, Contact Center, customer experience, customer service, expivia, omnichannel, Speech Analytics, usa call center

If the Phone is Your Weapon, then THIS is YOUR Podcast! We’re a tribe of Telesales professionals who believe in Compassion Before Commission. We’re empowering the call coaching experience by starting with the person in sales “person.” When we take care of the person, the calls take care of themselves. Powered by Balto.ai

Categories: Business

Tags: b2b sales, b2c sales, cloud, Contact Center, Grant Cardone, Inside Sales, Jordan Belfort, linkedin, SaaS, sales, software, telesales

Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today’s omnichannel call center.

Categories: Business, Society & Culture

Tags: call center, call centre, Contact Center, Contact Centre, customer experience, QA, quality monitoring, voice of the customer

In The Know is your 25-minute deep dive into the biggest topics impacting the workplace today. With so much content available on buzzy topics, it can be hard to figure out what’s real and what’s hype. Plus, who has the time to attend hours of webinars and online conferences to keep up with the latest and greatest? Our ITK guests break down popular topics and provide just the information you need to get started applying proven practices within your organization. In the Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital learning experience, head over to axonify.com.

Categories: Business

Tags: Contact Center, Education, essential, FRONTLINE, Grocery, hospitality, HR, learning, retail, Technology, training

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.

Categories: Business

Tags: Contact Center, Culture, customer experience, customer journey, customer service, employee experience, personalization, storytelling