Random Customer experience Podcasts

Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused approaches. And die-hard superfans share stories of their (sometimes) zany expressions of brand love. Hosted by Mio Adilman, produced by Zendesk. New episodes every other Monday.

Categories: Business, Technology

Tags: business, chief customer officer, CS, customer, customer experience, customer support, cx, Experience, pain points, Repeat, touchpoints, zendesk

Let’s cut the BS out of CS. Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. We’ll share insights, tips, and success stories to help you build your CS practice to drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader. Join us for CS No BS, hosted by Totango President & COO Jamie Bertasi.

Categories: Business

Tags: customer experience, customer service, customer success, SaaS, Technology

Talk Copy to Me is an SEO and copywriting podcast that helps small business owners feel confident stepping into the spotlight and attracting the perfect audience. Learn more at erinollila.com/podcast

Categories: Business

Tags: brand messaging, business, copy, copywriting, customer experience, marketing, SEO, small business

Digital is forcing massive changes in how companies market themselves and connect with their customers. Driving growth in this digital age has become a race for companies to reinvent themselves by using analytics, building ecosystems, designing great customer experiences, and becoming a trusted brand to customers.

Categories: Business, News, Technology

Tags: agency, analytics, b2b, b2c, brand, consumer decision journey, creative, Culture, customer data, customer decision journey, customer experience, design, digital, digital culture, marketing, marketing analytics, marketing ROI, marketing stategy, mobile, multichannel, omnichannel, organic growth, retail, sales, social media, trends

A podcast by the people behind ElevateCX, the premier event for customer experience pros. Check us out and join our community at elevatecx.co!

Categories: Business, Technology

Tags: customer care, customer experience, customer success, customer support, cx, support

The Brand Transformation Show by Blirt is where we unpack what it takes for leaders to transform their brand through leadership, creativity & technology.

Categories: Business

Tags: b2b marketing, brand, brand experience, brand marketing, brand methodology, business, consumer marketing, corporate marketing, creativity, Culture, customer experience, cx, design systems, digital marketing, digital transformation, email marketing, employee experience, enterprise, entrepreneurs, entrepreneurship, Ex, Experience, leadership, Management, marketing, marketing automation, marketing leadership, product experience, sales automation, sales leadership, sales methodology, scaling business, start-up, strategy, Technology, transformatio, Transformation

How do you turn customers into fans for life? How do you create an employee experience that makes them want to run through walls for you? In this podcast, we highlight the intersection of customer experience, employee experience, and sports business. In candid, roundtable discussions, we bring together leaders in CX, EX, and sports business to discuss ideas, trends and failures and best practices to help you create raving fans for your own organization.

Categories: Business

Tags: consulting, consumer insights, corporate culture, customer experience, digital transformation, employee engagement, fan experience, Operations, revenue generation, sports business, sportsbiz

Everyone is a marketer in some way. From what a person posts on social media to how a company rolls out a multi-channel campaign, you can see marketing everywhere you turn — you just have to look for it. Meg Goodman, VP & Managing Director of Chicago-based marketing agency Jacobs & Clevenger (J&C), explores all different forms of the craft with in-house experts and guests around the globe. Tune in monthly to see how marketing really works in the world today.

Categories: Business

Tags: ad agency, ads, advertising, agency, analytics, art, business, copywriting, customer experience, customer journey, design, direct mail, direct marketing, direct response, Education, marketer, marketing, marketing agency, marketing strategy, segmentation, SEO, social media

What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.

Categories: Business, History

Tags: business, business case study, case studies, case study, customer, customer experience, customer service, customer success, cx, entrepreneurship, History, inspiring, marketing, sales, startup

Passionately inventive and relentlessly curious, VML strives to uncover the connection in all we do. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value and gain traction in transforming your business.

Categories: Business

Tags: Centered, customer, customer experience, cx, Experience, Human, human centered, VML, VMLY&R

Join indie retail hypewoman and founder of Feel Good Retail, Janine Mulone, to discuss the highs, lows, and how-tos of running an independent retail business. In each episode Janine and her guests share exclusive insights to inspire small brands to express their creativity, make money without giving up their vision, and build community. Say goodbye to forcing advice meant for much bigger businesses to fit your unique shop, goals and budget. Whether you’re a brick and mortar shop owner, an eCommerce operator, an Etsy queen or some magical combination, this show is for you.

Categories: Business

Tags: brick and mortar, business, customer experience, dtc, eCommerce, independent retail, marketing, retail, sales, shopping, small business

Learning from the best in sales and customer service!

Categories: Business

Tags: customer experience, customer service, performance, results, sales

Brighten your day – learn about user experience, design, products, gaming and technology. With entertaining and funny chat that goes off on unexpected tangents about life, everyday pain points and hilarious solutions.

80% random, 20% user experience (UX) and user interfaces (UI)*

Your hosts Mark, Nick and Paul discuss a different subject around design, UX, UI, business and technology, with the occasional special guest thrown in for good measure.

Ironically as Henry Ford almost definitely did not say: “If I had asked people what they wanted, they would have said faster horses.” – we try and put the user back into the experience.

Learn from industry leaders about their experiences and how to deal with them.

We’ll dip into the UX tombola to pick out a random hot topic to discuss, poke and prod.

Saddle up and join us for the wild ride of humour, experience and sound-proofing cushions that is Faster Horses.

*may contain nuts and the odd bit of swearing – sorry (not sorry!).

Support the show for a third of your daily coffee and get extra content and insights: https://www.patreon.com/FasterHorses

Get your swagger on with our cool design, gaming and topic-related, official Faster Horses show, merchandise: https://www.paulwilshaw.co.uk/shop

Categories: Arts, Business, Technology

Tags: Comedy, customer experience, cx, design, Design Thinking, development, Mark Sutcliffe, Mark Wheeler, Nick Tomlinson, Paul Wilshaw, product design, Psychology, Service Design, ui, user experience, user interface, User Research, ux, UX Files, UX Tombola

This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned. Humans of SaaS in its first season was called NPS I Love You and quickly became the largest and highest-rated Customer Success podcast in the industry.

Categories: Business, Education

Tags: catalyst, client success, customer experience, customer success, entrepreneurship, marketing, nps, startups, tech

Are you ready to dive into the world of marketing and technology like never before? Join Trevor Robinson and Ira Sharp on their thrilling podcast, “Cold Takes Popular Opinions,” as they explore the hottest trends in technology and AI and their impact on modern marketing. With their unique and refreshing takes on these topics, Trevor and Ira leave no stone unturned in their quest to provide you with the latest insights and ideas for your business. They also interview some of the leading experts in their field, bringing you exclusive and valuable insights you won’t find anywhere else. From practical marketing strategies to cutting-edge innovations, they cover it all in a way that’s sure to keep you on the edge of your seat. But that’s not all – “Cold Takes Popular Opinions” is also your go-to source for inspiring discussions on the power of modern marketing, with a focus on how businesses can use these tools to achieve success in today’s fast-paced world. Whether you’re an experienced marketer or just starting out, Trevor and Ira’s dynamic and engaging style will have you hooked from the very first episode. So what are you waiting for? Tune in to “Cold Takes Popular Opinions” and discover a world of exciting possibilities for your business!

Categories: Business

Tags: artificial intelligence, Automation, b2b marketing, chatgpt, customer experience, data analysis, digital marketing, Innovation, machine learning, marketing strategy, openai, Predictive modeling, technology trends

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.

Categories: Business

Tags: Contact Center, Culture, customer experience, customer journey, customer service, employee experience, personalization, storytelling

The Lifetime Value Show is the destination for Customer Success content where you’ll hear CS veterans’ unvarnished views on the topics of the moment in the profession.

Categories: Business, Comedy, News

Tags: customer experience, customer retention, customer success, customer success management, go-to-market, interview, SaaS, software as a service

Why should you invest in truly knowing your customer? What’s the benefit of being customer-centric as an organisation? We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it’s my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly understanding what is driving a generation, what makes them happy. For Season One we investigate the Fashion Industry! We talked to brands, young and old, from all over the globe, including Zappos, Levi’s and Element. We specifically talked to brands that managed to turn their brands into a lifestyle, part of a scene, part of their customers’ life. Listening to our podcast will give you inspiration. Listening to these insider stories will help you understand the real value of putting your customers first.

Categories: Business, Technology

Tags: brand experience, customer care, customer centricity, customer experience, customer satisfaction, customer support, fashion, retail