Random Customer experience Podcasts

This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned. Humans of SaaS in its first season was called NPS I Love You and quickly became the largest and highest-rated Customer Success podcast in the industry.

Categories: Business, Education

Tags: catalyst, client success, customer experience, customer success, entrepreneurship, marketing, nps, startups, tech

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

Categories: Business, Technology

Tags: BPO, call center, call center operations, Call center outsourcing, call center technology, Contact Center, customer experience, customer service, expivia, omnichannel, Speech Analytics, usa call center

Customer and user behaviors can seem irrational. Shaped by mental shortcuts and psychological biases, their actions often appear random on the surface. In the Choice Hacking podcast, we’ll learn about these “predictably irrational” behaviors and how to use them to create incredible customer experiences.

Categories: Business

Tags: behavioral economics, behavioral science, behavioural economics, behavioural science, consumer psychology, customer experience, cx, design, entrepreneur, marketing, persuasion, product management, Psychology, small business, user experience, user psychology, ux

Are you ready to dive into the world of marketing and technology like never before? Join Trevor Robinson and Ira Sharp on their thrilling podcast, “Cold Takes Popular Opinions,” as they explore the hottest trends in technology and AI and their impact on modern marketing. With their unique and refreshing takes on these topics, Trevor and Ira leave no stone unturned in their quest to provide you with the latest insights and ideas for your business. They also interview some of the leading experts in their field, bringing you exclusive and valuable insights you won’t find anywhere else. From practical marketing strategies to cutting-edge innovations, they cover it all in a way that’s sure to keep you on the edge of your seat. But that’s not all – “Cold Takes Popular Opinions” is also your go-to source for inspiring discussions on the power of modern marketing, with a focus on how businesses can use these tools to achieve success in today’s fast-paced world. Whether you’re an experienced marketer or just starting out, Trevor and Ira’s dynamic and engaging style will have you hooked from the very first episode. So what are you waiting for? Tune in to “Cold Takes Popular Opinions” and discover a world of exciting possibilities for your business!

Categories: Business

Tags: artificial intelligence, Automation, b2b marketing, chatgpt, customer experience, data analysis, digital marketing, Innovation, machine learning, marketing strategy, openai, Predictive modeling, technology trends

How do you turn customers into fans for life? How do you create an employee experience that makes them want to run through walls for you? In this podcast, we highlight the intersection of customer experience, employee experience, and sports business. In candid, roundtable discussions, we bring together leaders in CX, EX, and sports business to discuss ideas, trends and failures and best practices to help you create raving fans for your own organization.

Categories: Business

Tags: consulting, consumer insights, corporate culture, customer experience, digital transformation, employee engagement, fan experience, Operations, revenue generation, sports business, sportsbiz

Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused approaches. And die-hard superfans share stories of their (sometimes) zany expressions of brand love. Hosted by Mio Adilman, produced by Zendesk. New episodes every other Monday.

Categories: Business, Technology

Tags: business, chief customer officer, CS, customer, customer experience, customer support, cx, Experience, pain points, Repeat, touchpoints, zendesk

The People-First Culture Podcast are my audio thoughts sharing the lessons that I’ve learned in building businesses and my career. Along the way, I will also interview other people who have remarkable business and career stories to share with you. @michelfalcon

Categories: Business

Tags: author, company culture, company culture keynote speaker, company culture strategies, customer experience, employee engagement, employee engagement strategies, entrepreneur, keynote speaker, michel falcon, people first culture

Digital is forcing massive changes in how companies market themselves and connect with their customers. Driving growth in this digital age has become a race for companies to reinvent themselves by using analytics, building ecosystems, designing great customer experiences, and becoming a trusted brand to customers.

Categories: Business, News, Technology

Tags: agency, analytics, b2b, b2c, brand, consumer decision journey, creative, Culture, customer data, customer decision journey, customer experience, design, digital, digital culture, marketing, marketing analytics, marketing ROI, marketing stategy, mobile, multichannel, omnichannel, organic growth, retail, sales, social media, trends

Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It’s not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We’d like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.

Categories: Business, Education

Tags: call center, call centers, crm, CS, customer experience, customer relations, customer relations management, customer satisfaction, customer service, customer success, customer support, cx, kaizo, support

Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions – including practical steps you can apply now.

Categories: Business, Education, Technology

Tags: 487583, Customer Engagement Platform, customer experience, Customer Experience Platform, customer journey optimization, cx, CX Pulse by NICE, real time personalization

Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today’s omnichannel call center.

Categories: Business, Society & Culture

Tags: call center, call centre, Contact Center, Contact Centre, customer experience, QA, quality monitoring, voice of the customer

Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.

Categories: Business, Technology

Tags: customer experience, marketing, SaaS

Learning from the best in sales and customer service!

Categories: Business

Tags: customer experience, customer service, performance, results, sales

Customers today aren’t just buying products and services – they’re buying experiences, spending more with brands that meet their expectations and align with their beliefs. The Future of Commerce is dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and B2B, from sales, marketing, customer experience, employee experience, data management, customer service, purpose, corporate life, and more.

Categories: Business, News, Technology

Tags: b2b, b2c, commerce, customer engagement, customer experience, customer service, diversity and inclusion, e-commerce, employee experience, leadership, marketing, purpose, sales, Social Commerce, tech trends, Thought Leadership

Talk Copy to Me is an SEO and copywriting podcast that helps small business owners feel confident stepping into the spotlight and attracting the perfect audience. Learn more at erinollila.com/podcast

Categories: Business

Tags: brand messaging, business, copy, copywriting, customer experience, marketing, SEO, small business

Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.

Categories: Business, Education

Tags: business, customer, customer experience, entrepreneurship, Innovation, leadership, Management, marketing, retail

What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.

Categories: Business, History

Tags: business, business case study, case studies, case study, customer, customer experience, customer service, customer success, cx, entrepreneurship, History, inspiring, marketing, sales, startup

Everyone is a marketer in some way. From what a person posts on social media to how a company rolls out a multi-channel campaign, you can see marketing everywhere you turn — you just have to look for it. Meg Goodman, VP & Managing Director of Chicago-based marketing agency Jacobs & Clevenger (J&C), explores all different forms of the craft with in-house experts and guests around the globe. Tune in monthly to see how marketing really works in the world today.

Categories: Business

Tags: ad agency, ads, advertising, agency, analytics, art, business, copywriting, customer experience, customer journey, design, direct mail, direct marketing, direct response, Education, marketer, marketing, marketing agency, marketing strategy, segmentation, SEO, social media