A podcast by the people behind ElevateCX, the premier event for customer experience pros. Check us out and join our community at elevatecx.co!
Categories: Business, Technology
Tags: customer care, customer experience, customer success, customer support, cx, support
In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
Categories: Business, Technology
Tags: analytics, Business Intelligence, Calabrio, Contact Center, customer experience, customer service, employee engagement, Quality Management, Workforce Engagement, Workforce Management
Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.
Categories: Business
Tags: Contact Center, Culture, customer experience, customer journey, customer service, employee experience, personalization, storytelling
Listen to marketing & career advice from Fortune 500 insights leaders. This podcast helps insights professionals and marketers dig for the insights needed to drive your career and business. Join Stephen Griffiths, a Fortune 500 Corporate Researcher as he asks the hard questions. Want to get career advice? Listen to an Insights Director from Nestle, an EVP of IPSOS (third largest market research firm) and the CEOs from companies like Digsite and M/A/R/C research. We also provide episodes on how to choose a career, how to get a job during COVID-19, and a mini-series on choosing the right graduate school. Interested in marketing best practices? Hear from the SVP of Analytic Partners (a global leader in advertising measurement), the coauthor of how to innovate inside large companies, and from a professional business storytelling coach. Learn more at diggingforinsights.com
Categories: Business
Tags: analytics, consumer insights, customer experience, Insight Career Advice, market research, marketing, Marketing Career Advice, user experience
The People-First Culture Podcast are my audio thoughts sharing the lessons that I’ve learned in building businesses and my career. Along the way, I will also interview other people who have remarkable business and career stories to share with you. @michelfalcon
Categories: Business
Tags: author, company culture, company culture keynote speaker, company culture strategies, customer experience, employee engagement, employee engagement strategies, entrepreneur, keynote speaker, michel falcon, people first culture
Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
Categories: Business, Technology
Tags: customer experience, marketing, SaaS
Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today’s omnichannel call center.
Categories: Business, Society & Culture
Tags: call center, call centre, Contact Center, Contact Centre, customer experience, QA, quality monitoring, voice of the customer
Learning from the best in sales and customer service!
Categories: Business
Tags: customer experience, customer service, performance, results, sales
Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It’s not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We’d like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.
Categories: Business, Education
Tags: call center, call centers, crm, CS, customer experience, customer relations, customer relations management, customer satisfaction, customer service, customer success, customer support, cx, kaizo, support
Brighten your day – learn about user experience, design, products, gaming and technology. With entertaining and funny chat that goes off on unexpected tangents about life, everyday pain points and hilarious solutions.
80% random, 20% user experience (UX) and user interfaces (UI)*
Your hosts Mark, Nick and Paul discuss a different subject around design, UX, UI, business and technology, with the occasional special guest thrown in for good measure.
Ironically as Henry Ford almost definitely did not say: “If I had asked people what they wanted, they would have said faster horses.” – we try and put the user back into the experience.
Learn from industry leaders about their experiences and how to deal with them.
We’ll dip into the UX tombola to pick out a random hot topic to discuss, poke and prod.
Saddle up and join us for the wild ride of humour, experience and sound-proofing cushions that is Faster Horses.
*may contain nuts and the odd bit of swearing – sorry (not sorry!).
Support the show for a third of your daily coffee and get extra content and insights: https://www.patreon.com/FasterHorses
Get your swagger on with our cool design, gaming and topic-related, official Faster Horses show, merchandise: https://www.paulwilshaw.co.uk/shop
Categories: Arts, Business, Technology
Tags: Comedy, customer experience, cx, design, Design Thinking, development, Mark Sutcliffe, Mark Wheeler, Nick Tomlinson, Paul Wilshaw, product design, Psychology, Service Design, ui, user experience, user interface, User Research, ux, UX Files, UX Tombola
Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.
Categories: Business, Education
Tags: business, customer, customer experience, entrepreneurship, Innovation, leadership, Management, marketing, retail
Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused approaches. And die-hard superfans share stories of their (sometimes) zany expressions of brand love. Hosted by Mio Adilman, produced by Zendesk. New episodes every other Monday.
Categories: Business, Technology
Tags: business, chief customer officer, CS, customer, customer experience, customer support, cx, Experience, pain points, Repeat, touchpoints, zendesk
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions – including practical steps you can apply now.
Categories: Business, Education, Technology
Tags: 487583, Customer Engagement Platform, customer experience, Customer Experience Platform, customer journey optimization, cx, CX Pulse by NICE, real time personalization
Are you ready to dive into the world of marketing and technology like never before? Join Trevor Robinson and Ira Sharp on their thrilling podcast, “Cold Takes Popular Opinions,” as they explore the hottest trends in technology and AI and their impact on modern marketing. With their unique and refreshing takes on these topics, Trevor and Ira leave no stone unturned in their quest to provide you with the latest insights and ideas for your business. They also interview some of the leading experts in their field, bringing you exclusive and valuable insights you won’t find anywhere else. From practical marketing strategies to cutting-edge innovations, they cover it all in a way that’s sure to keep you on the edge of your seat. But that’s not all – “Cold Takes Popular Opinions” is also your go-to source for inspiring discussions on the power of modern marketing, with a focus on how businesses can use these tools to achieve success in today’s fast-paced world. Whether you’re an experienced marketer or just starting out, Trevor and Ira’s dynamic and engaging style will have you hooked from the very first episode. So what are you waiting for? Tune in to “Cold Takes Popular Opinions” and discover a world of exciting possibilities for your business!
Categories: Business
Tags: artificial intelligence, Automation, b2b marketing, chatgpt, customer experience, data analysis, digital marketing, Innovation, machine learning, marketing strategy, openai, Predictive modeling, technology trends
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Categories: Business, Technology
Tags: BPO, call center, call center operations, Call center outsourcing, call center technology, Contact Center, customer experience, customer service, expivia, omnichannel, Speech Analytics, usa call center
The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan’s Association of Customer Experience Professionals.
Categories: Business, Education
Tags: customer experience, customer loyalty, customer service, cx, employee engagement
Join indie retail hypewoman and founder of Feel Good Retail, Janine Mulone, to discuss the highs, lows, and how-tos of running an independent retail business. In each episode Janine and her guests share exclusive insights to inspire small brands to express their creativity, make money without giving up their vision, and build community. Say goodbye to forcing advice meant for much bigger businesses to fit your unique shop, goals and budget. Whether you’re a brick and mortar shop owner, an eCommerce operator, an Etsy queen or some magical combination, this show is for you.
Categories: Business
Tags: brick and mortar, business, customer experience, dtc, eCommerce, independent retail, marketing, retail, sales, shopping, small business