Welcome to the Creating Customer Success Podcast series, hosted by Daniel Cattini and Alex Truman. In this series, we interview CS leaders to learn how to build and run the best CS teams.
Categories: Business
Tags: Client Services, customer experience, customer success
The Lifetime Value Show is the destination for Customer Success content where you’ll hear CS veterans’ unvarnished views on the topics of the moment in the profession.
Categories: Business, Comedy, News
Tags: customer experience, customer retention, customer success, customer success management, go-to-market, interview, SaaS, software as a service
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Categories: Business, Technology
Tags: BPO, call center, call center operations, Call center outsourcing, call center technology, Contact Center, customer experience, customer service, expivia, omnichannel, Speech Analytics, usa call center
How does PricewaterhouseCoopers arm employees with skills to meet the needs of Fortune 100 clients? How does Intel produce and provide next-gen technology to companies looking to maintain an edge? How does UPS keep 55,000 drivers en route and on time every day? Join host Jeremy Bergeron as he sits down with the founders, CEOs, CTOs, COOs, and change-makers who make all of this (and more) possible. Each episode uncovers an organization’s “X factor” — the tool, technology, software, culture or mindset that has given them a competitive upper hand. From unlocking a 360-degree customer journey, to providing exceptional employee experiences, to how companies are using RPA, ML, and AI to streamline operations — you’ll learn it all on Business X factors. New episodes drop every Thursday. Business X factors is produced by Mission.org and brought to you by Hyland.
Categories: Business, News, Technology
Tags: business, business tech, career, CDO, CEO, CIO, CMO, commerce, COO, cto, customer experience, cxo, eCommerce, employee experience, entrepreneur, entrepreneurship, fortune 500, founders, founding, future of tech, hyland, Innovation, marketing, mission, SaaS, sales, small business, software, startup, Stories, storytelling, tech, Technology
Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused approaches. And die-hard superfans share stories of their (sometimes) zany expressions of brand love. Hosted by Mio Adilman, produced by Zendesk. New episodes every other Monday.
Categories: Business, Technology
Tags: business, chief customer officer, CS, customer, customer experience, customer support, cx, Experience, pain points, Repeat, touchpoints, zendesk
How do you turn customers into fans for life? How do you create an employee experience that makes them want to run through walls for you? In this podcast, we highlight the intersection of customer experience, employee experience, and sports business. In candid, roundtable discussions, we bring together leaders in CX, EX, and sports business to discuss ideas, trends and failures and best practices to help you create raving fans for your own organization.
Categories: Business
Tags: consulting, consumer insights, corporate culture, customer experience, digital transformation, employee engagement, fan experience, Operations, revenue generation, sports business, sportsbiz
What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.
Tags: business, business case study, case studies, case study, customer, customer experience, customer service, customer success, cx, entrepreneurship, History, inspiring, marketing, sales, startup
Passionately inventive and relentlessly curious, VML strives to uncover the connection in all we do. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value and gain traction in transforming your business.
Categories: Business
Tags: Centered, customer, customer experience, cx, Experience, Human, human centered, VML, VMLY&R
Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.
Categories: Business
Tags: Contact Center, Culture, customer experience, customer journey, customer service, employee experience, personalization, storytelling
Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
Categories: Business, Technology
Tags: customer experience, marketing, SaaS
In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
Categories: Business, Technology
Tags: analytics, Business Intelligence, Calabrio, Contact Center, customer experience, customer service, employee engagement, Quality Management, Workforce Engagement, Workforce Management
Join indie retail hypewoman and founder of Feel Good Retail, Janine Mulone, to discuss the highs, lows, and how-tos of running an independent retail business. In each episode Janine and her guests share exclusive insights to inspire small brands to express their creativity, make money without giving up their vision, and build community. Say goodbye to forcing advice meant for much bigger businesses to fit your unique shop, goals and budget. Whether you’re a brick and mortar shop owner, an eCommerce operator, an Etsy queen or some magical combination, this show is for you.
Categories: Business
Tags: brick and mortar, business, customer experience, dtc, eCommerce, independent retail, marketing, retail, sales, shopping, small business
The People-First Culture Podcast are my audio thoughts sharing the lessons that I’ve learned in building businesses and my career. Along the way, I will also interview other people who have remarkable business and career stories to share with you. @michelfalcon
Categories: Business
Tags: author, company culture, company culture keynote speaker, company culture strategies, customer experience, employee engagement, employee engagement strategies, entrepreneur, keynote speaker, michel falcon, people first culture
Listen to marketing & career advice from Fortune 500 insights leaders. This podcast helps insights professionals and marketers dig for the insights needed to drive your career and business. Join Stephen Griffiths, a Fortune 500 Corporate Researcher as he asks the hard questions. Want to get career advice? Listen to an Insights Director from Nestle, an EVP of IPSOS (third largest market research firm) and the CEOs from companies like Digsite and M/A/R/C research. We also provide episodes on how to choose a career, how to get a job during COVID-19, and a mini-series on choosing the right graduate school. Interested in marketing best practices? Hear from the SVP of Analytic Partners (a global leader in advertising measurement), the coauthor of how to innovate inside large companies, and from a professional business storytelling coach. Learn more at diggingforinsights.com
Categories: Business
Tags: analytics, consumer insights, customer experience, Insight Career Advice, market research, marketing, Marketing Career Advice, user experience
Everyone is a marketer in some way. From what a person posts on social media to how a company rolls out a multi-channel campaign, you can see marketing everywhere you turn — you just have to look for it. Meg Goodman, VP & Managing Director of Chicago-based marketing agency Jacobs & Clevenger (J&C), explores all different forms of the craft with in-house experts and guests around the globe. Tune in monthly to see how marketing really works in the world today.
Categories: Business
Tags: ad agency, ads, advertising, agency, analytics, art, business, copywriting, customer experience, customer journey, design, direct mail, direct marketing, direct response, Education, marketer, marketing, marketing agency, marketing strategy, segmentation, SEO, social media
Brighten your day – learn about user experience, design, products, gaming and technology. With entertaining and funny chat that goes off on unexpected tangents about life, everyday pain points and hilarious solutions.
80% random, 20% user experience (UX) and user interfaces (UI)*
Your hosts Mark, Nick and Paul discuss a different subject around design, UX, UI, business and technology, with the occasional special guest thrown in for good measure.
Ironically as Henry Ford almost definitely did not say: “If I had asked people what they wanted, they would have said faster horses.” – we try and put the user back into the experience.
Learn from industry leaders about their experiences and how to deal with them.
We’ll dip into the UX tombola to pick out a random hot topic to discuss, poke and prod.
Saddle up and join us for the wild ride of humour, experience and sound-proofing cushions that is Faster Horses.
*may contain nuts and the odd bit of swearing – sorry (not sorry!).
Support the show for a third of your daily coffee and get extra content and insights: https://www.patreon.com/FasterHorses
Get your swagger on with our cool design, gaming and topic-related, official Faster Horses show, merchandise: https://www.paulwilshaw.co.uk/shop
Categories: Arts, Business, Technology
Tags: Comedy, customer experience, cx, design, Design Thinking, development, Mark Sutcliffe, Mark Wheeler, Nick Tomlinson, Paul Wilshaw, product design, Psychology, Service Design, ui, user experience, user interface, User Research, ux, UX Files, UX Tombola
Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It’s not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We’d like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.
Categories: Business, Education
Tags: call center, call centers, crm, CS, customer experience, customer relations, customer relations management, customer satisfaction, customer service, customer success, customer support, cx, kaizo, support